Returns & Refunds Policy

Your right to cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (Reg 29), you may cancel your order without giving any reason within 14 calendar days of receiving the goods.

How to exercise your right

Notify us by email to help@knoxed.com with your order number within 14 days of delivery. You may use the model cancellation form set out in Schedule 3 of the Regulations.

Returning the goods

Goods must be returned in their original condition, unused, with the manufacturer’s hygienic seal intact (where applicable) and complete with all accessories supplied. Return shipment must reach us within 14 days of you notifying us. Return shipping costs are your responsibility unless we agree otherwise in writing. We recommend a tracked service.

Refund

We will refund all payments received from you, including standard delivery, within 14 days of receiving the returned goods (or evidence of return shipment, whichever is earlier), using the same payment method you used. We may withhold the refund until we have received the goods or proof of their return.

Faulty, damaged or mis-described goods

Under the Consumer Rights Act 2015 you have the right to reject faulty goods within 30 days for a full refund, or to a repair/replacement within 6 months. Contact us within 48 hours of receipt with photographs if your delivery is damaged or wrong; return shipping in such cases is at our cost.

Trader details

Knoxed Limited, 15 Station Field Industrial Estate, Kidlington, Oxfordshire, OX5 1JD, United Kingdom. Registered in England & Wales: company number 05200584. Email: help@knoxed.com.